Family Resources Facilitation Program

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The Family Resource Facilitation Program

Neela Ward
Executive Director – Thornhill Child Care Society – FRFP Fiscal Agent

Neela Ward was raised in Trail, BC, but has called Calgary home since 1988.  She has been the Executive Director of Thornhill Child Care Society, which operates two child care centres, a Family Dayhome Agency, and a Kindergarten program, since 2002.  Neela has worked with all ages of children and has dedicated her career to supporting families and children.  She has been active in the child care field for over 25 years and is involved in many community organizations that promote and support quality child care.  Neela joined the FRFP board in 2004. Neela believes strongly in the Family Resource Facilitation Program as she has seen many examples where FRFP has benefited families who may be in crisis or just need a little support.


Shannon Heinrich
Program Manager
E-mail –

Shannon has been with FRFP since September 2008, she has been in the child care field for over 22 years. Shannon has worked with all ages of children and has experienced many roles such as OSC Director, Assistant Director, Preschool Teacher and Program Facilitator.

Shannon graduated from Mount Royal University in 2001 with her Early Childhood Care and Education Diploma. Throughout the years, she has attained many certificates such as Addressing Challenging Behaviours, Positive Solutions for Families, Kids Have Stress Too Facilitator Training, Handle with Care Facilitator Training, Developmental Trauma-Implementing a Trauma Informed Approach with Children, Ages and Stages Development Screening Tool, and Developing Capable People.

Shannon spends time on-site at participating programs coaching staff based on their needs and supporting the families within the program. She enjoys creating training opportunities for staff and families with a focus on enhancing social and emotional development for children.




Tone Indbryn
Family Resource Facilitator
E-mail –

Tone Indbryn has been working with children and families as an Early Childcare Educator for over 18 years in a wide variety of communities across Canada. She has taken on many roles within ECCE field some of which are coach, consultant, manager, facilitator and front line staff. She has designed conference workshops for ECCE BC, AECA, Sunshine Coast Childcare Resource Centre, Vancouver Society of Children’s Centres, UBC Childcare Services and Britannia Community Services. She is a singer/songwriter/poet and member of SOCAN and has her 200hr YTT. She currently works for the Family Resource Facilitation Program as a consultant/coach/facilitator.

Education and professional development is important to her and she is constantly seeking new opportunities for growth in her field. Some of her latest acquisitions are Kids Have Stress Too facilitator training, Handle with Care facilitator training, ASQ, TPOT Certification of Reliability, Hanen Learning Language and Loving It facilitator training and is currently finishing up her Child and Youth Mental Health Certification. She is excited to be sharing her experiences and learning with Alberta’s ECCE community.


Kamille Milljour
Family Resource Facilitator

Kamille has just recently joined FRFP, and is the newest member to our team.

She has worked in the Childcare field for 10 years now and has experience with all ages and abilities. She began her career working in the YWCA childcare centre, located in Bow Valley College; this program was the first demonstration centre to open in Calgary and allowed her to work in collaboration with members of the ECE department to deliver care which reflected best practice standards. Prior to beginning at FRFP, Kamille supported children in the classroom as an Early Intervention Specialist.

In her support of children and families, Kamille likes to incorporate a holistic perspective and believes in supporting the “entire” child or “being” within her work.

Kamille graduated from Bow Valley College, in 2010, with a diploma in Early Childhood Education. She has also obtained a degree in Child and Youth Care from the University of Victoria in 2013 and continues to educate herself through various workshops and training seminars.