Family Resources Facilitation Program

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The Family Resource Facilitation Program

Neela Ward
Executive Director – Thornhill Child Care Society – FRFP Fiscal Agent

Neela Ward was raised in Trail, BC, but has called Calgary home since 1988.  She has been the Executive Director of Thornhill Child Care Society, which operates two child care centres, a Family Dayhome Agency, and a Kindergarten program, since 2002.  Neela has worked with all ages of children and has dedicated her career to supporting families and children.  She has been active in the child care field for over 25 years and is involved in many community organizations that promote and support quality child care.  Neela joined the FRFP board in 2004. Neela believes strongly in the Family Resource Facilitation Program as she has seen many examples where FRFP has benefited families who may be in crisis or just need a little support.


Shannon Heinrich
Program Manager
E-mail –

Shannon has been with FRFP since September 2008, she has been in the child care field for 22 years. She has worked with all ages of children and has experienced many roles such as OSC director, assistant director, preschool teacher and facilitator. 

Shannon spends time on-site at participating programs enhancing and supporting programs based on their individual needs. She enjoys building relationships with staff, children and families.

Shannon graduated from Mount Royal University in 2001 with her Early Childhood Care and Education Diploma. Throughout the years, she has attained many certificates such as Addressing Challenging Behaviours, Positive Solutions for Families, Ages and Stages Development Screening Tool, and Developing Capable People.




Tone Indbryn
Family Resource Facilitator
E-mail –

Tone Indbryn is the newest Facilitator to join the FRFP team, beginning in October 2013. She joins the Program after 20 years working with children and families in a wide variety of communities throughout the Lower Mainland of Vancouver, The Sunshine Coast BC, Northern Ontario and now Alberta.

She has worked as director, co-director, lead teacher, preschool teacher, facilitator and workshop creator. She is a musician, writer and visual artist who has been very active in the arts communities of Vancouver and is now excited to take part in her new home Calgary. Some of the programs she has facilitated are; Renfrew Young Mothers Group and Mother Goose programs, creativity programs for ARA Mental Health , music, art and yoga workshops for ECCE BC, Sunshine Coast Childcare Resource Centre, Vancouver Society of Children  Centre’s, Britannia Community Services, UBC Childcare Services, The DR Peters Centre and most Community Recreation facilities throughout Vancouver.

Tone attained her ECCE License to practice in 2004 while raising her now 21 year old son on her own her passion for yoga also inspired her to attain her BCRPA fitness leader certificate where she specialized in Yoga. She is a member of The Association of Women Composers, and Socan. She has works published with The Poetry Institute of Canada, BC Musician Magazine and Mental Health News link. Her work is a reflection of her passion to the creative spirit, the health and wellness of community and the nurturing of safe and functional environment for children to grow in.


Christine Cossette
Family Resource Facilitator
E-mail –

Christine is the newest facilitator to join FRFP. Christine is the proud mother of two school age children and has been working in the child care field for over 14 years. She has 8 years of experience in Out Of School Care in both front line and Supervisory roles, and 6 years of experience in a Reggio Emilia inspired Playschool as a Teacher and Director. Christine recently started working with FRFP in May 2016 and enjoys the collaborative relationship building with the child care providers, children, and their parents.

She graduated from Mount Royal University in 2012 with her Early Childhood Education Diploma. She is currently enrolled in her final year of her Bachelor of Child and Youth Care through the University of Victoria with an expected completion date of July 2017. She also has updated First Aid and CPR.