Family Resources Facilitation Program

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The Family Resource Facilitation Program

Neela Ward
Executive Director – Thornhill Child Care Society – FRFP Fiscal Agent

Neela Ward was raised in Trail, BC, but has called Calgary home since 1988.  She has been the Executive Director of Thornhill Child Care Society, which operates two child care centres, a Family Dayhome Agency, and a Kindergarten program, since 2002.  Neela has worked with all ages of children and has dedicated her career to supporting families and children.  She has been active in the child care field for over 25 years and is involved in many community organizations that promote and support quality child care.  Neela joined the FRFP board in 2004. Neela believes strongly in the Family Resource Facilitation Program as she has seen many examples where FRFP has benefited families who may be in crisis or just need a little support.


Shannon Heinrich
Program Manager
E-mail –

Shannon has been with FRFP since September 2008, she has been in the child care field for over 22 years. Shannon has worked with all ages of children and has experienced many roles such as OSC Director, Assistant Director, Preschool Teacher and Program Facilitator.

Shannon graduated from Mount Royal University in 2001 with her Early Childhood Care and Education Diploma. Throughout the years, she has attained many certificates such as Addressing Challenging Behaviours, Positive Solutions for Families, Kids Have Stress Too Facilitator Training, Handle with Care Facilitator Training, Developmental Trauma-Implementing a Trauma Informed Approach with Children, Ages and Stages Development Screening Tool, and Developing Capable People.

Shannon spends time on-site at participating programs coaching staff based on their needs and supporting the families within the program. She enjoys creating training opportunities for staff and families with a focus on enhancing social and emotional development for children.




Tone Indbryn
Family Resource Facilitator

Tone Indbryn has been working with children and families as an Early Childcare Educator for over 18 years in a wide variety of communities across Canada. She has taken on many roles within ECCE field some of which are coach, consultant, manager, facilitator and front line staff. She has designed conference workshops for ECCE BC, AECA, Sunshine Coast Childcare Resource Centre, Vancouver Society of Children’s Centres, UBC Childcare Services and Britannia Community Services. She is a singer/songwriter/poet and member of SOCAN and has her 200hr YTT. She currently works for the Family Resource Facilitation Program as a consultant/coach/facilitator.

Education and professional development is important to her and she is constantly seeking new opportunities for growth in her field. Some of her latest acquisitions are Kids Have Stress Too facilitator training, Handle with Care facilitator training, ASQ, TPOT Certification of Reliability, Hanen Learning Language and Loving It facilitator training and is currently finishing up her Child and Youth Mental Health Certification. She is excited to be sharing her experiences and learning with Alberta’s ECCE community.


Sara Linden
Family Resource Facilitator

Sara received a Human Services diploma with a concentration in Educational Support from Nova Scotia Community College in 2008 where she explored assessing, designing, implementing, monitoring and modifying behavioral interventions and developed a deep understanding of exceptionalities and learning differences. After completing her diploma Sara spent 6 years working in a childcare center before becoming the Assistant Director and then Director of an accredited downtown childcare center. Upon her promotion to Director, Sara obtained an Early Learning and Childcare Diploma from Lakeland College to receive her Child Development Supervisor certification. As a Director, Sara developed a passion for staff coaching and pursued leadership training from Mount Royal College and the Canadian Management Centre. Sara is a livelong learner who loves connecting with fellow childcare professionals by attending and conducting professional development with a heavy emphasis on Positive Discipline and Supportive Interactions. Sara is also passionate about creating responsive early learning environments by integrating children’s interest and fostering the creativity of childcare professionals.